Order Status and Shipping
Once your order has been shipped, you will receive an email confirming shipment with your tracking number.
This depends on your location as well as the shipping service selected. Please check your purchase receipt in your email as it will contain the average shipping duration for the shipping service that you have selected. Arrival time for standard shipping options is an estimate and unfortunately, cannot be guaranteed.
The shipment confirmation email that you have received from Emprada will contain a tracking # as well as the shipping courier used. Once you have your tracking number, you may track your order here
We ship worldwide. If for any reason your country isn't listed in the shipping countries, please send us an email and we will have your country added to your account.
We accept Paypal, American Express, Visa and MasterCard.
Overnight, Priority and Express orders placed before 2 PM EST, will be shipped on the same day unless placed on a weekend or holiday.  Please see the shipping information section.
Emprada has several distribution warehouses throughout Canada and the United States. 
Arrival time for standard shipping options is an estimate and unfortunately, cannot be guaranteed. Due to a possible credit card verification, your order may be subject to a delayed shipping date. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, please click on the tracking number located in the email. Priority, Express and Overnight shipping services are guaranteed and you will receive your order within the timeframe of the option you have selected.
To ensure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
All of our international orders are shipped via Express shipping 1-4 business days depending on your location. Please contact our customer support team if you cannot find your country in the shipping drop-down menu when you checkout.

My Account
Click on "Create an account" in the top right hand corner to fill out a new account creation form.
Please login to your account, once you are logged in, you will be able to modify your account information by clicking on "My Account" on the top right hand corner. You will then be able to modify all your information by clicking on the edit button.
Please click on "Forgot your password?" in the login screen to obtain your password.

Pricing and Billing
Please contact us with any questions you may have and a Customer Care representative will be more than happy to assist you.
A copy of the receipt is sent automatically to your email on file. You will also receive a paper copy of the receipt in your package. You can also click on "My Account" at the top right hand corner of our site to print your own copy of the receipt.
Credit is usually applied within 7 business days from the day we receive your returned item(s).
Your credit card will be charged once you submit your order payment.
All items are priced and charged in US dollars at checkout. The exact exchange rate is determined by the bank that issued your credit card and reflects the daily exchange rate. The following website offers an easy and free foreign exchange rate calculation with up-to-the-minute exchange rates: http://www.xe.com/ucc

Buyer's Guide
To purchase a gift card, please visit our gift cards page. If you would like to redeem your gift card, please enter the code under "Add gift card or discount code" on the right hand side section of the check out page.
After you have added the items you wish to purchase to your cart, click "Check out". In the discount box that appears, type the code and press apply. You can only use 1 coupon code per order.
We take pride in the quality of our products, they are made of the highest quality materials and fabrics in the US.
Please check the Size Chart and Model information which are included in every product detail page.
Only our Emprada Label clothing items are made in USA except for bandage dresses. All other non-clothing items and other brands may not be made in the US and will depend on the brand itself.

Additional Support