If for any reason you're not satisfied with an order, the item(s) can be returned in its original condition within 14 days of its delivery date for a store credit only, not including shipping and handling charges. Credit will be applied to an E-Gift Card once the item has been received and approved by our Returns Department. Please allow up to 2-4 weeks from the time we receive your return for it to be processed.
Emprada reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return terms and conditions. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order at the customer's expense.
Please do not send your return back to the original address that is on the shipping label that you have received as this is not our returns department address. We are not responsible for any packages that are lost due to shipping to that address.
All items are quality controlled and checked for any faults before they are dispatched to customers. If any of the items you receive happen to be faulty or missing from your order, it must be reported within 24 hours.
Emprada reserves the right to request photographic evidence regarding defective or incorrect merchandise before authorizing a return. If it is proven that the item was shipped defective or incorrect, a replacement will be shipped to the customer if it is available in stock if not a store credit will be issued. The returned defective item will have to be shipped back to us within 24 hours of receiving our authorization return email.
In order for your return to be processed promptly, please follow the instructions below:
Please email us the order number, items you wish to return/exchange and the reason for your return/exchange at email@example.com or through our contact page.
Once your return request is approved, our returns department will email you our Return Shipping Instructions that you will need to follow in order to have the item returned back to us. You will have to ship out your return with a courier of your choice within 14 days from receiving your order.
- All original garment packaging, tags and security ribbons must still be intact and attached to returned items. Garment Tags must not be damaged, torn, bent or have any sweat/makeup or any form of discolouration.
- Return shipping fees are the customer's responsibility and we recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them. Please ensure your name and address information or order number is included in order for us to properly process your return.
- Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use (deodorant stains, perfume scents, etc). Please note that all items are checked under a UV Forensic lighting source for body fluids and cosmetic stains. Returns that show ANY type of signs of wear, damage, perfume scents or wash will NOT be accepted and will be sent back at the customer's expense.
- Product colors may vary slightly when seen on a device due to photography lighting conditions and the customer's screen color calibration. It is the customers responsibility to contact us for questions regarding additional item details.
- For hygienic reasons, Bodysuits, undergarments, Swimwear (bikini bottoms, swim trunks, briefs, cover ups, and Toiletries are all FINAL SALE.
- Sale items are FINAL SALE.
- To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, we are unable to cancel it or process a refund.