FAQ

Once your order has been shipped, you will receive an email confirming shipment with your tracking number. You can also check your order status by logging into your account.

Shipping times depend on your location and the shipping service selected. Please check your order confirmation email for the estimated delivery window. Standard shipping arrival times are estimates and cannot be guaranteed. We offer free standard shipping on all orders over $150.

Your shipment confirmation email will contain a tracking number and the shipping carrier used. You can track your order here.

We ship worldwide. If your country isn't listed in the shipping options at checkout, please contact us and we'll get it added for you.

Overnight, Priority, and Express orders placed before 2 PM EST will ship the same day, unless placed on a weekend or holiday. Standard orders are typically processed within 1-2 business days. Please see our shipping information page for full details.

Delivery times vary by shipping method. Priority, Express, and Overnight services are guaranteed within their stated timeframes. Standard shipping is an estimate and may vary. When your order ships, you'll receive a confirmation email with tracking details. Due to credit card verification, some orders may experience a slight delay before shipping.

Yes. All international orders are shipped via Express shipping, typically arriving within 1-4 business days depending on your location. If you can't find your country in the shipping dropdown at checkout, please contact our team.

To ensure fast delivery, we begin processing orders as soon as they are placed. Once submitted, orders cannot be cancelled. If you need to make a change, please contact us immediately and we'll do our best to help.

Emprada is based in Los Angeles, California. We ship all orders from our facilities in the United States.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, and Klarna. All transactions are processed securely.

Your payment method is charged when you submit your order at checkout.

All items are priced in US dollars (USD). If you are ordering from outside the US, your bank will convert the charge to your local currency at their daily exchange rate.

Please contact our team and a customer care representative will be happy to assist you.

A receipt is emailed to you automatically when your order is placed. You can also view your order history and print receipts by logging into your account.

Refund credits are typically applied within 7 business days from the day we receive your returned item(s).

We offer returns within 30 days of delivery. Please visit our return policy page for full details on eligibility, conditions, and how to initiate a return.

Visit our returns portal to initiate your return. You'll need your order number and email address to get started.

Please check the Size Chart and model measurements included on every product page. If you're between sizes, we generally recommend sizing up for a more comfortable fit, especially for bandage dresses. You can also view our full size guide here.

We take pride in the quality of every piece we sell. Our designs are created in Los Angeles using premium fabrics and materials, with careful attention to construction, fit, and finishing details.

You can purchase a gift card on our gift cards page. To redeem a gift card, enter the code in the "Discount code" field at checkout.

Add your items to the cart and proceed to checkout. Enter your coupon code in the discount field and click apply. Only one coupon code can be used per order.

Click "Log in" in the top right corner of our site, then select "Create account" to set up your new account.

Click "Log in" and then select "Forgot your password?" to reset it. You'll receive an email with instructions to create a new password.

Use our contact form to reach our customer care team. We typically respond within 24 hours.